♻️Subscriptions

The subscription is the link between a customer, what products they purchase and what prices they have agreed to pay for consuming your products.

Subscriptions can be created manually from the customer page, through automation via our pre-built integrations with leading CRM or using the Plock API.

How do subscriptions work?

In Plock, each of your customers have the option to have either a single or multiple subscriptions concurrently. These subscriptions may be in an active state, scheduled to commence at a later date, scheduled to cancel at a later date or continuously run with undefined end date. This makes it easy to plan for changes, renewals or cancellations. Billing schedule is defined per subscription. However, the subscription duration can be different from the billing schedule. If you want to offer your customer products with different payment schedules, you simple set them up in two different subscriptions.

In Advance & In Arrears

With Plock, you have the flexibility to choose the charging timing for each product independently—whether it's at the start of the billing period or at the end. For usage-based products, charging is always done at the end of the period, taking into consideration the consumption levels. For fixed fee or one time fee products and services you can decide to charge at the beginning of the billing period. This is called In Advance charging.

Tip 💡 This flexibility allows you to run various scenarios, including: a yearly licence with a fixed fee invoiced at the start of the period, along with usage based products where consumption is charged for at the end of the period.